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Explore the most common questions and solutions related to Ava, pricing, setup, and more.
Everything you need to know
What is AVA?
AVA is an advanced medical AI assistant designed to democratize healthcare information, enhance patient interactions, streamline workflows, and improve engagement for healthcare providers.
How can AVA help me gain more patients?
AVA can assist in patient acquisition by handling inquiries, scheduling appointments, providing quick and accurate responses to FAQs, and improving the overall patient experience, leading to more consults, higher retention and referrals.
How can I customize AVA for my practice?
AVA is already trained in supported specialties. However, the AI agency can be tailored to your tone of communication and specific workflow needs. You can further customize on male or female, rename Ava to your practice needs, and adjust certain physical characteristics. Additionally, your practice background can be changed, introductions, practice information and responses can be updated. Within certain limitations, we can integrate the AI agent with your EHR/CRM, and even personalize patient interactions.
How does AVA integrate into my website?
AVA seamlessly integrates via a simple <insert> on your website, allowing for a smooth experience on your website. We provide the code snippet you and/or your website team for implementation to your website needs.
How do we train AVA in my specialty?
The AI agent is already trained on the supported practices we serve. In building the agent, we worked with top practitioners in the field and the latest in medical knowledge and publications. We, therefore, do not retain any client information, chat responses or other learnings to the broader knowledge base. This allows us to avoid any IP issues and keeps your information and your patient information secure to your practice.
What kind of guardrails can I put on AVA?
AVA is designed with compliance and security in mind. You can control the types of responses it provides, restrict certain topics, and ensure it aligns with HIPAA and other healthcare regulations.
Is AVA HIPAA-compliant?
Yes, AVA is built with HIPAA-compliant security measures, ensuring patient data privacy and secure handling of medical inquiries.
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